We process orders in the order they are received, please keep in mind we're not Amazon. We're real people here, a small yet fast dedicated team to assure you get your packages on time. If you have any questions on your order you can use our "Track Package" portal on our home page of our website to check tracking.
It is very important to check the address you entered for the shipment to be correct, Rebel Reaper is not responsible for lost or missing packages if the item shows delivered. If you need an address change, we must be notified PRIOR to the order to being fulfilled.
Package lost? Please contact the shipping carrier directly, once its left Rebel Reaper's hands and shows in route/delivered, there is not much we can do. You need to contact the shipping carrier directly so they can look into where/what happened. Especially with the holidays, shipping carriers sometimes leave your package with a neighbor - please check there as well.
Most orders will ship out within 3-7 business days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 5-7 business days (on average). Depending on the time of year, we do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, www.RebelReaper.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, lost shipments, delays, etc.
It is Rebel Reaper’s responsibility to fulfill the order, but the shipping carrier’s responsibility to assure the order is delivered.
IF YOU HAVE ISSUES WITH DELIVERY FOLLOW THE BELOW INSTRUCTIONS DEPENDING ON YOUR CARRIER:
Please note. Rebel Reaper can not ship a new product until an “investigation” or claim is opened either the carrier. You will need to contact the shipping carrier directly first and provide this information of the claim before we can assist further.
If shipping carrier is with UPS:
You can follow their instructions on their website directly to find your package and contact them to open a “claim” to research into finding the shipment: https://www.ups.com/us/en/support/file-a-claim.page
If shipping carrier is with USPS Domestic:
You can follow their instructions on their website directly to find your package and contact them to open a “claim” to research into finding the shipment: https://www.usps.com/help/claims.htm
If shipping carrier is with FedEx:
NOTE: Again, Rebel Reaper is not responsible if the carrier “lost” the package. There is a process with this, you need to contact the carrier FIRST, then once a claim is opened can let us know the claim number and any information they’ve given you. Then can reach out to our team firstname.lastname@example.org - unless a claim has been opened, we can not do anything to assist. All Custom Vest/Jacket orders or orders typically over $500+ typically we tend to require a signature for the package to be released.
Our Standard shipping charge is determined off the size/destination/weight of the product purchased.
Free shipping for contiguous US orders totaling over $150, after discounts and before taxes. No code necessary free shipping will be applied at checkout if the $150 threshold has been met. Free shipping does not apply to orders outside of the USA, if you are interested in ordering large quantities at wholesale please see our wholesale page online for further information.
Standard Shipping - Arrives 1-7 business days from shipped date. Depending on your geographic location.
Once your order has shipped, you will receive an email, or text if opted to do so, with your tracking number.
If there is no one present to sign for your package, it will still be left at your house. Rebel Reaper Clothing Company cannot be held responsible for packages once they have been shipped.
Items sold during Black Friday and Cyber Monday may take up to 7-10 business days to ship, please be patient tracking numbers may take up to 10 days to be generated and sent to your email address. Business Days do not include Saturdays, Sundays or Arizona Public Holidays.
If you would like a signature confirmation upon delivery, please email email@example.com
Most orders will ship out within 3-7 days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 5-7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, rebelreaper.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Our Standard shipping charge is $18.00 and up depending on the total weight and size of item(s).
Standard / International Shipping - Once shipped, takes 5-7 business days (possibly more depending on carrier shipment times which is out of our control)
If there is no one present to sign for your package, it will still be left at your house. Rebel Reaper Clothing Company cannot be held responsible for packages once they are delivered.
International orders are typically shipped with duties and taxes due upon delivery via our Standard Service.
*Orders, shipped via Standard, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.