Contact Information Below
Business Phone: (480)750-9311
IF YOU DO NOT CONTACT US FROM THESE THREE CONTACTS, PLEASE USE THEM ALL YOU WILL GET A HOLD OF SOMEONE AS QUICKLY AS POSSIBLE, IF NO CONTACT PLEASE READ BELOW IN THE MEAN TIME
I have a product to return, where do I send it or contact?
We have a separate location that fulfills the returns, so please contact us via email email@example.com or instagram @rebelreaperclothing for instructions on where to send the return for an exchange. Again, if you send to the address of our HQ without giving us the tracking number and is list we are not responsible for the item if it is lost upon sending incorrectly or without an RMA return number first prior to sending back.
PLEASE NOTE: WE CAN NOT DO ANY RETURNS OR EXCHANGES UNDER ANY CIRCUMSTANCES FOR ANY CUSTOM VESTS BY REBEL REAPER CLOTHING CO. - ONCE A CUSTOMER HAS "APPROVED" OR GIVEN ALL DETAILS TO MOVE FORWARD ON A VEST FOR PRODUCTION, THIS INCLUDES ANY ARTWORK THE CUSTOMER HAS SENT FOR A CUSTOM LINER - IF WE HAVE SPECIFIED THE ARTWORK IS BLURRT/UNSATISFACTORY/LOW RESOLUTION, WE WILL LET THE CUSTOMER KNOW, AND IF THE CUSTOMER APPROVES THE VEST ARTWORK FOR THE LINER, IT IS FINAL AND NO CHANGES OR REFUNDS ON ANY CUSTOM VEST AT ALL ONCE IT IS APPROVED BY A CUSTOMER. NO EXCEPTIONS. PLEASE REFER HERE TO OUR RETURNS/EXCHANGE POLICY FOR MORE DETAILS
My product shows delivered, but not here or lost?
We send all our customers tracking information once’s the package is fulfilled. The tracking information is sent via Shopify.com so make sure to check your “junk” email too. It is automatically sent to the email provided in your order.
If a package shows delivered, there is not much we can do. “Porch Pirates” are a real thing. So as we are all aware, we unfortunately have ZERO CONTROL over the carrier making the actual delivery to our customers. With that said, we can not refund any orders that are lost or misplaced or mistaken delivery or any of the sort. We’ve attached some links below via USPS’s website (which we use 99.9% of the time) to file a claim, instructions, details, and information on how to handle and track down your package. We are small business, not like Amazon, so we are unable to easily just refund the order. Please note: ALL CUSTOMS ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.
How Long Does It Take to Complete A Custom Vest or Jacket?
Custom ANYTHING - takes time. With that said, typically a custom vest can take anywhere from 5 to 10 weeks. Typically it takes about 5 to 6 weeks on average. Custom Jackets can take up to the same depending the details of the jacket. If there are any delays we will notify the customer of this. Also anything custom we do is made to order and individually made. Under NO circumstances can we stop a vest currently in production that has been ordered, we can not refund a custom or do an exchange for a custom.
Can I make changes to my custom vest after I’ve “approved” it to go to production?
Unfortunately, no. We send all our customers a very clear, precise, and detailed email with their order number to approve ALL DETAILS they require prior to production. If any changes are to be made, we advise all our customers to make changes before the “approval” email is given to us. Once you’ve “approved” the email for production, that gives the green light to begin work. Once the approval email from the customer is recieved, under no circumstance can we “stop” or “hold” or “cancel” anything in production. We do this to assure the customer gets exactly as they want. Also, again, under absolutely no circumstance can the vest be cancelled or refunded once sent to production, no customs are refundable at all under any circumstances. NO EXCEPTIONS.
Can I return or cancel a Simpson Helmet or Saddlemen Seat?
If ordered through Rebel Reaper - Unfortunately no. You can exchange a helmet for another size if we have it in stock, as long as it is in BRAND NEW, UNUSED, UNWORN, as it arrived condition. With all stickers, tags, bags, items as it arrived to the customer. If not, no exchanges will be done - no exceptions. You can contact Simpson directly to see if they can exchange the item just provide your Rebel Reaper receipt and contact them to discuss an exchange in brand new condition. No exceptions.
For Custom Seats ordered through Rebel Reaper Clothing Company - absolutely no returns, cancellations, or refunds on Custom Seats or Regular Saddlemen Seats. They are made to order and not refundable. No exceptions.
Forgot Your Password to your login?
Go to "My Account" - then "Account Details", then you should be able to see a tab that says "Edit/Update Password" you should be able to update it there. If you're having difficulty with access it, for security reasons we here at Rebel Reaper unfortunately do not have manual access to update your password. This is for protection of the customers information, and if you are unable to access or lose your information - you may need to setup a new account and or use Guest checkout.
What payment types do you accept?
ALL Payment options are listed at checkout. We accept Visa, MasterCard, Discover Card, Stripe, AfterPay or Sizzle (Buy Now, Pay Later) Paypal and American Express payments from customers worldwide. What is AfterPay and Sezzle?
My Order has taken a few days and hasnt shipped, what gives?
Small business is not like Amazon - we are real people, not robots. In order to keep our prices competitive with the quality products we do, we have a smaller team of likeminded people who will get the job done as soon as we can. Typically depending on the product or size of your order, they're processed in the order received, and can sometimes take about 2-4 business days to process before shipping. Once you receive the "Completed" email (the second email after you order) along with tracking information via Stamps.com then you know its on the way! Then at that point give it about 2-3 business days depending your location in the United States out outer to arrive. Holidays sometimes take longer due to volume. Thank you!
What type of shipping do you use?
99% of our orders are sent via USPS (United States Post Office). Shipping can depend if you're internally within the United States compared to internationally (usually more expensive). Normally US shipments will be delivered within 1-7 business days. Thank you for your understanding for anyone outside the US, shipping can be expensive as you see, unfortunately this is out of our control as we try to give you the best price on shipping we can. International shipping once we drop off, can take 6-12 days (sometimes more depending where you’re located out side the USA) to end up delivered to the destination. If you have any shipping concerns please contact our email firstname.lastname@example.org for assistance.
What type of clothing material do you use?
Most of our products are a polyester and cotton blend. Meaning they're pre-shrunk, lightweight, soft to the touch, and woven together in a way that it is a long lasting high quality material. Washing instructions are including on every hang tag with every order so you can keep your RR Gear lasting a very long time.
Can I Select A Different Color Than The Default Picture Color?
We currently only have available the designs/colors that are displayed for that item. As things progress, we are looking to expand in different colors, but for now this is what we have that is displayed for that model shirt/color combo.
Do You Have A Customer Service Contact Email?
Yes. It is email@example.com for any inquiries, custom orders, or questions.
What If I Entered The Wrong Shipping Address By Accident?
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and we will be notified once it is received back. Within 30 days you will need to confirm with us by contacting us the updated and correct address so we may resend the package.
If you were provided a discount code, you can enter the code upon checkout right before submitting your payment. *WE DO NOT CURRENTLY HAVE DISCOUNT CODES LIVE FOR CUSTOM VESTS or HELMETS or SEATS*
What Type of Ink Do You Use to Print?
We use screen printing inks, that'll last a long time and not crack or smear.
How Do I Know When My Package Was Sent? And When Do I Get My Tracking Package Information?
You'll typically receive tracking information via Stamps.com so check your emails. Once the product is purchased, it needs to be created and the fulfillment process starts. Typically the standard fulfillment time on all orders is about 1-3 business days. Most of the time they are shipped the next day. Depending the time of year, sales, or volume it could be sometimes delays.
Once fulfillment is completed, you'll receive a "completed" email. Once you get that email, you know your order has been sent and shipped.
(If you ordered several products)
Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out.
If You Need To Change or Update Your Order
Please contact us immediately via our Contact tab and email at the top of the website. Please submit URGENT in the title of the email so we can address as soon as possible before fulfillment is complete. Once fulfillment is complete, we are unable to stop the order and will then be considered a return process upon receipt.
Do I Get A Receipt For My Purchases?
Of course! All orders include a receipt/invoice sent to your email if provided - and/or return address/contact information if needed in your package once received.
Is There A Phone Number I Can Call?
Yes, you can call us at (480)750-9311, please leave us your name, order number, reason for the call, and your return contact information in order for us to return your call. If this information is not all received, it will make it difficult to call you back. If no response within 24 hours, please use our social media networks on Facebook, Instagram, or here on the Contact tab for quicker response.
Do You Accept Currency Other than US Dollars?
Unfortunately, the only currency we receive now is $ US Dollars. We are looking to expand this for the future.
Do You Ship Wordwide?
YES! We do ship anywhere on the planet or country.
*Please Note: When you click "Accept Terms & Conditions" on our website www.RebelReaper.com before checkout, you are agreeing to all the above terms. Some terms may change due to updated policies of companies, payment processing companies, PayPal, Stripe, Sezzle, AfterPay, Affirm, or anything of the sort their policies require us to adapt to their processing fees/payments to their guidelines. Rebel Reaper Clothing Company reserves the right to cancel, refund, or refuse service to any customer purchasing through this website or in person, and its service for any reason at any given time (just like any other business or company that exists). This company is a zero threat tolerance and will cancel/refund all orders as the company sees fit and appropriate for its entity and employees.*