Order & Shipping Update / FAQ's
WHEN DID MY ITEM SHIP?
To get general shipping timelines – FAQ's – Rebel Reaper Clothing Company
Standard shipping is listed as 2-5 days, AFTER we process the order. Order Processing (before its shipped) is typically about 2 - 5 business days with the volume now. If it’s been more than 10 business days (excluding holidays) since you placed your order and you haven't received a confirmation, let us know. If you received your confirmation email, your tracking info will be on it. Go to https://www.usps.com/manage/ and enter the tracking number to track your stuff.
WHAT IS THE STATUS OF MY RETURN?
If you were emailed a return label through the website, Go to https://www.usps.com/manage/ and enter the tracking number to see if/when we received it.
Follow our return instructions here and make sure to include a NOTE with the order number, reason for the return, size exchange you need, or anything else that will help us. If a note is not provided it could cause delays since we dont know what its about! Please also check our returns policy on our website provided to all customers before checkout, the link is below as well for reference.
Processing is taking up to 14 business days (sorry! with the volume and our team size its all we can do) and we will send confirmation when the return is completed, we promise. We are working on getting this caught up. Once we do complete it you'll get tracking information sent back to you. Please give us time to process the return AFTER its been received.
If you want general return info, read this Returns / Exchange Policy – Rebel Reaper Clothing Company
WHERE IS MY ORDER?
If you placed an order and received a Confirmation email, your order is pending fulfillment – don’t worry it IS in process! When your order is going out the door, we will shoot you a shipping confirmation email with tracking information. Unfortunately we have no control over the speed of the shipping carriers once we've completed the order.
Also check out the link to our FAQ's page below FAQ's – Rebel Reaper Clothing Company
I WANT TO ORDER A CUSTOM VEST OR JACKET or WHERE IS MY CUSTOM VEST OR JACKET?
Please see the details here on how to do that, every custom is different and if you cant get your answer here on this link we'd be surpised -> How To Order A Custom Vest or Jacket – Rebel Reaper Clothing Company
Production times for a custom take time - as stated on our website and your initial email sent to you, typically takes (on average) about 7-8 weeks to COMPLETE the vest. This does not mean 7-8 weeks itll be at your doorstep, custom anything takes time, and we pride ourselves on quality first. So to get an estimate how long yours has been in production, check your latest custom vest email confirmation sayings its been SENT TO PRODUCTION (this is the time clock starting). It goes based off of when we confirm with you when it was sent to production, not the order date, so if its only been 2-3 weeks since that confirmation - still need time to finish. Dont worry, we know you're excited like us, but its worth the wait and when complete will ship with tracking. If there are any delays, and hey sometimes it happens (its a custom after all) our team will let you know.
WHAT ARE YOUR SIZING CHARTS?
Please see details here and instructions how to find the correct size -> Sizing Charts – Rebel Reaper Clothing Company
Our email support team is available Monday-Friday, 9:00 AM to 5:00 PM MST. Give us 3-4 days...we know it seems like forever, but we respond in the order received. Please don't call, write multiple emails, get angry or throw up smoke signals - it just slows the process and we really want to help you!! We're a smaller team with alot of volume, not Amazon or hiring on robots we're real people too so thank you!
If you got this far - thank you again - the whole team appreciates you. Please be patient, we promise we will get you taken care of soon!
WE appreciate you!
The Rebel Reaper Team