Returns / Exchange / Shipping Policy
Return / Exchange / Shipping Policy
*Please note - the below policy was agreed upon on each order the "Terms & Conditions" Box is required to be check boxed before submitting each order through Rebel Reaper Clothing Company - with that said, each customer/order is agreed upon the below policy. No exceptions.*
IF YOU DO NOT CONTACT US FROM THESE THREE CONTACTS, PLEASE USE THEM ALL YOU WILL GET A HOLD OF SOMEONE AS QUICKLY AS POSSIBLE, IF NO CONTACT PLEASE READ BELOW IN THE MEAN TIME
***ALL SALES FINAL ON DISCONTINUED and “ON SALE” ITEMS: Including ALL pre-orders and CUSTOM products - ANY VEST/JACKET/SHIRT OVER SIZE 3XL+ AND UP IS NOT REFUNDABLE OR RETURNABLE DUE TO THE NATURE OF NOT CARRYING THIS PRODUCT IN STOCK AND EACH HAND MADE***
***ITEMS MUST BE RETURNED WITHIN 7 CALENDAR DAYS OF RECEIPT/DELIVERY TO CUSTOMER IN BRAND NEW/UNUSED/UNWORN CONDITION - IF NOT RETURNED IN BRAND NEW UNWORN CONDITION WITHIN 7 CALENDAR DAYS NO REFUND WILL BE ISSUED AT ALL*++
PLEASE NOTE: WE CAN NOT DO ANY RETURNS, OR REFUNDS, OR EXCHANGES UNDER ANY CIRCUMSTANCES FOR ANY CUSTOM VESTS OR JACKETS BY REBEL REAPER CLOTHING CO. - ONCE A CUSTOMER HAS ORDERED, "APPROVED" OR GIVEN ALL DETAILS TO MOVE FORWARD ON A VEST FOR PRODUCTION, THIS INCLUDES ANY ARTWORK THE CUSTOMER HAS SENT FOR A CUSTOM LINER - IF WE HAVE SPECIFIED THE ARTWORK IS BLURRY/UNSATISFACTORY/LOW RESOLUTION, WE WILL LET THE CUSTOMER KNOW, AND IF THE CUSTOMER APPROVES THE VEST ARTWORK FOR THE LINER, IT IS FINAL AND NO CHANGES OR REFUNDS ON ANY CUSTOM VEST AT ALL ONCE IT IS APPROVED BY A CUSTOMER. WE CAN NOT CANCEL AN ORDER MID PRODUCTION AT ALL, MATERIALS ARE ORDERED IMMEDIATELY WHEN A CUSTOMER ORDERS THE PRODUCT, NO CANCELLATIONS OR REFUNDS ARE ALLOWED ONCE IN PRODUCTION. NO EXCEPTIONS. PLEASE REFER HERE TO OUR RETURNS/EXCHANGE POLICY FOR MORE DETAILS
In the event of a return, you can choose one of the following options:
A) Refund your money for the item(s). Full refunds are returned in GIFT CARD FORMAT ONLY if only the item is COMPLETELY destroyed (destroyed meaning it is not salvageable) upon shipment due to the carrier company (which then a filing claim needs to be made) or was sent to the customer wrong the item purchased was sent incorrectly by Rebel Reaper Clothing Company based off the description of the item purchased. We inspect and ensure all products are in brand new, un-used, un-worn condition before shipping to customer. Our quality control team assures each product is perfect before shipping
PLEASE NOTE: Returns for refunds on anything other than listing above, must be processed as followed or under the topics of “sizing issues”, “don’t like item”, “bought something else don’t need this”, or of the sort - please note this is NOT AMAZON OR COSTCO - we must follow the following. (Shipping fees will be deducted from total refund after restocking fee is deducted if item was already shipped to customer. We can not refund shipping if it was used for “FREE SHIPPING” coupons either. The shipping & handling fees are not refundable since they’ve already been paid for by Rebel Reaper. We use free shipping to keep customers happy and prices competitive. You will need to pay return shipping and a 40% restocking fee if you choose a refund. You'll be sent a return address and a Return Authorization number via email. We can not accept returns without RA number.) If the customer does not wish for an exchange, and only wants a refund, they agree to the terms before buying the product of everything above and agree to the 40% RESTOCKING FEE. Refunds can take up to 7-21 days to process depending on your bank or services of which you’ve paid for the product.
B) Exchange it for an item(s) with lesser or equal value.
If you notice an issue on the products or anything else on the order, please submit an email to us under "Contact" tab and return the item to our address (below). Please include the order number, the specific problem with the order, and any relevant photos (if able to) and we will reply with the return address to send the item(s).
When we receive a returned shipment, an automated email notification will be sent to you notifying of the refunded amount and or/ confirmation of receipt.
For any other questions and/or concerns, shoot us an email - firstname.lastname@example.org
CUSTOM ORDERS and sizes 3XL+ : Due to the nature & specifics of this product, we cannot accept returns on any custom orders or JACKETS/VESTS/SHIRTS over the size of 3XL+ and UP are non-refundable since they are considered custom and we do not carry these products naturally in stock so they have to each be individually made to order
Shipping / Delivery / Handling:
Please note that Rebel Reaper Clothing Company is not held liable or responsible for the actual delivery of the product once it has been dropped off to the shipping carrier (IE: USPS, UPS, FedEx, DHL, etc). The moment it has arrived to the carrier, it is the carriers responsibility to delivery in a proper manner. If this is not the case with your order, you need to contact the shipping carrier and open a case to find out what happened. Rebel Reaper is not accountable for the handling of the order upon delivery once Rebel Reaper has given to the hands of the carrier for delivery.